Your grocery store is a mobile environment. Shopping carts, forklifts, and of course, the constant influx of patrons and employees, will pass through your doors every day. Still, with movement comes the risk of accidents, namely that of a customer slip-and-fall accident. Someone falling in your store might not seem like a big deal — but it is. If a third party falls within your business, you could ultimately be responsible for their losses. It's best to prevent these accidents whenever possible. Here are a few of the most-essential ways that you can prevent client falls in your establishment.
Why You Should Prevent Customer Falls
If a client visits your store, they can reasonably expect their shopping trip to go off without a problem. However, the fact is that at any moment they could slip, fall and potentially seriously injure themselves. If this scenario does happen, then it might actually be the store's fault.
For this reason, grocery stores must carry general liability insurance, namely bodily injury liability coverage. These policies compensate third parties if the business' negligence or mistakes cause them harm. Even though you may not have intended for an accident to happen, there still might have been something you could have done to prevent it. That's why you might have to bear the cost of the client's recovery.
Keeping Your Walking Spaces Safe
Whenever a client enters your premises, a fall risk exists. It's your job to keep an eye out for these risks and prevent them as necessary.
- Leaks are one of the most-prevalent fall risks in grocery stores. They could occur anywhere from your beverage aisle to the freezer aisle or checkout lane. Always isolate leaks, clean them up, and place wet floor signs in the area.
- Non-liquid items pose fall risks as well. Spilled candies in the baking aisle, or even a single dropped lettuce leaf, could cause someone to fall. You and your staff should follow strict instructions to always pick up any spilled items immediately.
- Clutter makes walking spaces harder to navigate. It increases the risks of someone losing their balance and falling. Or, it increases the risk of one person colliding with a display or another party. That's why you should strive to keep all aisles clear, and leave ample space between any display tables to make sure people have room to move about.
- Don't forget that your entrances and exits pose fall risks. If it's raining, water tracked into the front of the store might pose a risk, for example. Make liberal use of floor mats in these places.
Some of these are common-sense preventive measures that you can take during the working day. The others might require more attention that you commit after operating hours. As soon as you notice a problem, it's your job to jump into the resolution problem as soon as possible.