Hotel Employees smiling in lobbyIf you run a hotel, customer service is a paramount. Hundreds of guests pass through your hotel's doors on a regular basis. You expect your employees to maintain a professional environment at all times.

But in order to maintain this objective, you'll need to help keep your employees safe. If you don't, you could face liability claims on your hotel insurance policy. Therefore, you should do your best to make sure employees have a safe environment in which to work.

  • Train your employees in proper risk management, emergency protocol, and customer service. If employees know how to properly interact with customers and asses potential job-related risks, they'll be more likely to keep accidents from happening.
  • Maintain a reputable hiring system. Check employee credentials to make sure that all members of your staff possess the qualifications to work in a hotel. If a prospect's background indicates risk to the property, staff or guests, carefully judge whether hiring that person is a good decision.
  • Follow all employment and labor rights laws. Employees have a right to a safe and fair working environment. If you don't follow proper conduct procedures, an employee might allege a violation of their rights. These allegations might include harassment, wrongful termination or discrimination. You might have to use employment practices liability coverage to help you in these situations.
  • Only allow your employees to work in their areas of expertise. For example, don't let your desk clerk work in the laundry. Doing so might cause the employee to make mistakes that inconvenience patrons or harm workers.
  • Maintain a safe working environment. Keep your employee workspaces and equipment in good working order. If an employee gets hurt or sick on the job, you will likely need to provide them with workers compensation insurance coverage. Workers compensation insurance can help you pay an employee while they are out of work.
  • Keep the hotel secure. There is always a chance that customer service can pose a safety risk to employees. Enact safety measures that protect not only employees, but also guests. These may include security cameras, emergency alarm systems and sophisticated locks. Monitor access to ensure that it's restricted to only legal employees and lawfully-allowed guests.
Protecting employees makes you less of a liability risk to your business insurance provider. Having great employees also serves to benefit your hotel's guests.

Is your coverage up to par? Call Exceed Insurance at (855) 539-2333 for a free hotel insurance quote.
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